Frequent questions

In case you pay a ticket and you finally won’t go onthe trip, the company gives the passenger a refund of 70% of the ticket price (when the cancellation concerns a seat on one of the buses to rural areas and it is done at least 8 hours before the departure time) or a refund of 50% in case of a reservation cancellation within 8 hours before departure time. If you don't come at the station before the departure time, you may not require a refund afterwards. However, the Board of Directors of our company, upon your request, for social reasons and having good faith may refund you partially. This only refers to the company "KTEL HERAKLION-LASITHI S.A." and no other transportation companies, which may apply a different policy.

Yes, you can pay your ticket by credit card in all of our central stations.

All our buses offer a free wi-fi network service, powered by external GSM antennas for an improved wi-fi signal and advanced free wi-fi routers. Also, there is free wi-fi access inside the bus station.

The Passenger Rights Regulation (Government Gazette 1181 / 06.19.2015, page 12503) provides:

On Intercity routes permitted, with the responsibility of the passenger under the discretion of the driver or another carrier's authorized staff, the baggage and other items, as follows:

• Passenger luggage placed in the luggage compartment of the bus. Each passenger Law 2 luggage free. Extra baggage charge.

• Small baggage (hand luggage, backpacks, etc.) for the safety of persons should not held in hand, but be placed in the special luggage racks in the bus.

• transportation of dangerous, flammable, sharp, poisonous, polluting or foul smelling materials in general, objects dangerous to the physical integrity of the passengers is not allowed.

Discounted rates are available for students, large families and people with disabilities. For families with three children there is a discount only for outside Crete routes. There is no reduced price for the unemployed. When the ticket is subject to a discount scheme, the passenger must carry such proof of discount (valid large family card, student card, etc.) and to produce, whenever requested, otherwise he has to pay the rest amount of the ticket. Discount on return tickets exist only on routes outside Crete and only their final destinations.

Yes, the bike can be transported by buses provided that this is a fold. The price of the transfer is paid to storage and varies according to the destination.

The offices of "KTEL Heraklion-Lasithi" are located in Heraklion port area, across from the commercial port of Heraklion. It is open Monday to Friday 08: 00- 16:00.

Telephone information and service to passengers is daily from early morning to late at night on the phone 2810-246530. For the timetable please call 2810-245020 answering machine 24 hours a day.